We are working hard to make all of our customers satisfied. In 99% cases we succeed, but even for 1% of users who are stuck with any issue we are doing our best to reply fast and as informative as possible. In this way we can guarantee that your experience with Avada will be as smooth as possible. As en example the reply below was left by a confused user, but our team acted appropriately leaving informative and timely reply. We regularly recheck our customer support efficiency, improve and adapt quickly. 

Keeping Avada users happy is a top priority goal.